The knowledgebase is organized into different categories. Either choose a category from below or search the knowledgebase for the answer to your question.
 Add An Auto Responder (1)
Auto Responders allow you to send an automatic response to anyone who sends an email your email account. When an email is sent to your account, the response that you have created will be sent back to the person who send you the email. This feature will not prevent your email from being delivered. This feature can be useful for informing customers that you are on vacation, or providing useful information when a customer submits a question or order. This can be useful for times when you are on vacation or unavailable, or if you have a generic message that you wish to send for a support email address.
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Change Disk Quota (E-mail) (1)
You can modify the amount of disk space allocated to any email address. The amount allocated is represented in megabytes
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Check Mail Using Web Mail (1)
Web mail is a web based mail client you can use on any browser to access all your email. Email is typically checked using a desktop mail application such as Outlook Express. cPanel includes both Horde and Squirrelmail as available web based mail clients
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Configure Mail Client (3)
A mail client is an application you use to check your email. The mail client can be either web based or a desktop application such as Microsoft Outlook or Express
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Create A Mailing List (1)
A mailing list can simplify sending messages to a large group of people. You can add a group of email addresses to a mailing list to avoid typing in those addresses each time a mailing is sent. This can be very useful when sending newsletters or other updates to large groups of people
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Domain Forwarders (1)
Forwarding a domain's email will override the default address for that domain. When the page loads you will see the "Email Domain Forwaders" table consisting of three columns (Note: The following information will only be available if you have created an email forwarder): • Domain - This entry contains the domain being forwarded. • Forward To - This entry contains the domain the "Domain" above is being forwaded to. • Delete - You can delete a forwarder by clicking on the "x in a circle" icon
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E-mail Accounts (3)
Enables you create,change passwords and delete e-mail accounts.
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E-mail Delivery Route (1)
The email delivery route feature allows you to view how the mail server will treat a message when sending to or delivering to a specific address. If you enter an address on the server, it shows how the mail server will deliver mail to that address. If you enter an address that exists somewhere other than this server, it will show how the mail server will attempt to send mail to that address.
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E-mail Filters (1)
You can use email filters to send messages to certain places depending on their content. You can use filters to sort mail between business and pleasure, to delete unwanted mail, or to sort mail in another manner
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E-mail Forwarders (1)
Forwarders allow you to send a copy of all mail from one email address to another. For example, if you have two different email accounts joe@domain.com and joseph@domain.com, you could forward joe@domain.com to joseph@domain.com so you do not need to check both accounts. Note that the mail for a forwarded email address will still be delivered to that address as well. When the page loads you will see the "Email Account Forwaders" table consisting of three columns (Note: The following information will only be available if you have created an email forwarder): • Address - This entry contains the email address being forwarded. • Forward To - This entry contains the email address the "Address" above is being forwaded to. • Functions - The functions column provides the following options: o Trace - You can trace a forwarder by clicking on the Trace link. o Delete - You can delete a forwarder by clicking on the Delete link.
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E-mail Verification (BoxTrapper) (6)
BoxTrapper protects your Inbox from spam by forcing all people not on your white list to reply to a verification email before they can send mail to you. This is an effective way to make sure only people you "approve" can send you email. Spam will not be able to enter your Inbox without prior approval from you as the white list manager
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Filter Spam (SpamAssassin) (2)
SpamAssassin and SpamBox allow you to identify spam mail and flag it or prevent it from entering your inbox. SpamAssassin is an automated email filtering system that attempts to identify spam messages based on the content of the email's headers and body. SpamBox will deliver any emails identified as spam by SpamAssassin into a separate mail folder named "spam". This "spam" folder will fill up and should be emptied regularly. To learn more about SpamAssassin, view the web site at http://spamassassin.apache.org/.
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MX Entry Maintenance (1)
You can use the DNS File MX Entry Maintenance function to change where a domain's email is delivered to. This allows you to have the email from one domain delivered to another domain. Changing your MX entry will change your sites DNS record for MX.
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Setup A Catch-All Email (1)
The default email address (catch-all) will "catch" any mail that is sent to an invalid email address for your domain. All mail that is sent to an address that does not exist will go to the default email address. This document shows you how to set the default address with the following options: • Forward to an email address • Discard (Delete Emails) • Discard with error to sender) • Pipe to a program
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