The deepAfrica.com Brand
Our stakeholders trust deepAfrica.com to provide the ideal solutions that will empower their businesses and help them achieve competitive edge.
Our brand thrives on a strong organizational culture sustained through the internal climate of high expectations and the desire for excellence and customer satisfaction that governs our daily business practice.
The deepAfrica.com brand prides itself on several factors that give our current clients and prospective clients the confidence to trust their organizations with us;
- Our passion for excellence and willingness to help is hard to resist. Our team is made up of individuals who have aligned their individual actions into a more powerful collective effort since we understand that we strive for a common and commonly understood goal.
- Our team provides superior around the clock support which makes us the ideal choice.
- We have adequate resources that ensure that we are well placed to offer services that will comprehensively meet all our clients’ needs.
- We constantly monitor our servers to ensure that we limit downtime to almost zero. We also guarantee security of data by automatic weekly offsite data backup.
- Our Automated Payment System (APS) ensures that you get prompt service delivery at the click of a button.
- Our support system is optimized. We offer our clients a wide array of avenues for communication, thus according the power of choice to allow problems to be solved completely with the least operational costs.
- Tickets system
- Live chat
- Mobile phone: Safaricom, Airtel, Orange
- Personal contacts through visits.
- Social media: facebook and twitter. Social media is not only a promotional tool but an avenue of reaching out to our valued customers and other stakeholders.
- We have a dedicated Support Center to ensure the most customized solutions, unique to every individual client are developed.