deepAfrica

Careers

Expand your Horizons, Deliver True Results

Start Your Journey at deepAfrica

No doubt, our team consists of the most ambitious, bold and purpose driven individuals. We believe in understanding the greater purpose we have  and the obligation we have to fulfil our duties in the best way possible. We harness individual strengths into collaborative effort to build a brand for the future.

Web Hosting Technical Specialist

Do you have experience providing technical support for web hosting? We have that just for you

We are seeking a technical customer support representative for our hosting business.. This is a part-time, work from home position. Applicants should be dedicated, self motivated and knowledgeable. We are seeking customer support specialist on a daily basis in the form of answering tickets, live chat, assisting customers with basic hosting needs and assigned duties.

Job Description:

  • Provide prompt support via tickets or live chat.
  • Troubleshooting a variety of technical and non-technical issues customers are having with their web hosting plans and services.
  • Perform miscellaneous duties as assigned.

Skills and Qualifications:

  • Proficient using cPanel, FTP, domain and email management and other hosting related tasks.
  • Excellent written communication skills in English.
  • Outstanding customer service skills in any situation.
  • Ability to troubleshoot a variety of hosting issues.
  • Experience with documenting procedures.
  • Ideally an outstanding experience with hosting support or management.